Minimum term 

The commitment period for physique athletes is 20 weeks, and 12 weeks for other client types (like transformation clients).  If you wish to cancel before the minimum term ends, you will be responsible for paying 50% of the remaining balance due for the term.

Cancellation notice is 2 weeks

You must give a 2-week notice for cancellation to take effect. Any payments due within this 2-week notice period must be settled in full.

Pause notice period is 7 days

You are required to give pause notice at least 7 days before the upcoming payment. If the pause request is made after this 7 days notice deadline, 100% of the next payment will be due.

Additional info:  All clients outside of their minimum term are eligible for 2 x 2-week (consecutive) pauses per calendar year. Any 'pauses' longer than 2 weeks will be treated as a cancellation. Please note, cancelling and then attempting to restart coaching later is not guaranteed, as the coach would have likely already filled the free spot with someone from the waitlist. 

Non refundable

Refunds are generally not provided. However, in exceptional cases, you may request a refund, which will be considered on a case-by-case basis. Approval of such requests is at the sole discretion of Flex Success. Requests must be made in writing and submitted to Flex Success for review.

Full liability waiver

You agree to release Flex Success from any liability for any loss, damage, or injury that may occur while receiving the services. You understand that participating in any activity or service provided by Flex Success involves certain risks and accept full responsibility for your safety and well-being.

Information sharing restricted

You agree not to share, distribute, or disclose any confidential information obtained through interactions with Flex Success, except as mutually agreed in writing. Unauthorized sharing of such information will be directly addressed by Flex Success